Customer Commitment

In order to achieve the McLean Environmental Services mission, we make the following commitments to our clients:

We will listen to our customers.
Communication is paramount to the MES business philosophy. At all times, we will strive to listen, understand, and confirm each customer’s specific requirements and expectations of our environmental services.

We will be available to our customers.
MES utilizes the latest in communications technology to insure that our customers can reach us at all times. Our commitment is to respond to every customer’s inquiries within one hour.

We will provide our clients with quality management and service.
All MES Associates will follow a strict, in-house quality control program in order to provide the very best project management. State of the art project management software and techniques are utilized on all complex projects.

Customers are assured of receiving quality service by the implementation of operational and evaluation processes to monitor client deliverables and performance of project managers.

We will provide our customers with individualized service.
Building relationships begins with face to face communication. You the client will know us and we will know you. Kim McLean, as well as Associates of MES, will be available to provide technical advice and answers to your questions. Keeping our customers as current as they wish on the status of their project is one way in which we individualize our service.

We will provide our clients with knowledge and experience.
All MES Associates are degreed environmental professionals with extensive project management experience in not only the United States, but also in Mexico and South America. Many MES Associates are also bilingual.

We will strive to always exceed our client’s expectations.
Exceeding our customer’s expectations includes beating delivery deadlines, exceeding the ASTM standards for assessments, completing projects under budget, and requiring that all MES Associates pursue continuing education training. We will consistently adhere to exceedingly high standards.

We will provide our customers with very competitive prices.
By operating as a team of associates instead of employees, MES can hold down overhead cost. These savings are passed on to our customers.